You can return any item within 14 days from the date your order was delivered, by following the steps below:
1) Ensure that the items are in the same condition as you received them, with all original labels and security tags attached;
2) Go to My Returns and open a New Request;
3) Please place the goods into the original or a suitable box and use the pre-paid FedEx return label included inside your parcel. Attach the first page of the label to the package and hand the second page of the FedEx document to the courier.
4) Then, choose a shipping method:
- You can call FedEx and, making it clear that it is a returns shipment, book a pickup at your address;
- Arrange a Pick-up via FedEx website;
- Otherwise, you can drop off your parcel to the closest FedEx shipping point;
All the info can be found on www.fedex.com
For UK customers: due to the high value of our merchandise, drop-off at FedEx locations is not available. Returns must be collected by a FedEx courier.
it is also possible to drop off the box/es at our Boutique in 64 New Bond St, London - W1S 1RR
5) Once we have received your return, we reserve the right to accept or reject the items within 14 days from the delivery of the package to our warehouse.
If you would like to exchange a product, it is necessary to first return the original item using the procedure above and then purchase the desired item.
These indications do not represent all of the rights covered by consumer protection and distance selling regulations applicable in the client's country of residence.